FAQ

IS THERE A COMPLICATED SETUP PROCESS WHEN I RECEIVE MY ROUTER?

Not at all! We streamline this for your convenience. Simply turn it on and go! Remember your 4G LTE signal is directly proportional  to the speed/bandwidth you'll experience.  Building structure type and environmental objstructions can also effect the signal strength as well.

I’M 17, CAN I ORDER GOTW3 INTERNET?

No, you must be 18 or older to order our unlimited dataplans and have a valid credit card on file for your monthly subscription fee.

DO YOU OFFER BULK DISCOUNTS?

Yes! We’ll work it out depending on how many units you need. Simply go to the 'Contact Us' page and send us a note.  We'll promptly get back with you.

I CANNOT PAY FOR MY SERVICE NEXT MONTH, CAN YOU HELP ME OUT?

This is a PREPAID, UNLIMITED INTERNET DATA PLAN.  We are forced to suspend your account if payment isn’t completed on your recurring subscription date. You can however reconnect your service at any time with a $25 reconnection fee.

CAN I TRAVEL WITH MY ROUTER? CAMP WITH IT? TAKE IT TO GRANDMA'S HOUSE?

These are wireless mobile routers, and they can be used "on the move". We've tested them on interstates in vehicles, camping in national parks, friends houses, Grandma's house and everywhere else. This being said, there are definitely times when heading into wooded areas or valleys/mountains, the signal will cut out. However, if you are on open roads with many cell towers around then it's relatively steady. Think of our routers like your cell phone… you have coverage a lot of the time but not all of the time. We would recommend using it in one place overall, but traveling with these are quite nice. Just don't expect perfect constant signal anywhere and everywhere.

HOW MANY DEVICES CAN I USE ON 1 ROUTER?

This depends on the connected devices and can range from 10-25 per router. 

WHAT ARE THE AVERAGE SPEEDS OF GOTW3 INTERNET PLANS?

The speeds of all of our plans (4G LTE speeds) and they depend entirely on how close you are to cell towers in your area. We've had reports of over 45 MBPS from those that are right under a tower with LTE all the way down to 1 MBPS that are far away from one. 

DO I HAVE TO SIGN A CONTRACT AND DO YOU RUN A CREDIT CHECK? ARE THESE REALLY MONTH TO MONTH PLANS?

All of our plans require no contract, and no credit checks! Yes, these are month to month prepaid subscription plans! Each payment prepays your next 30 days. You may of course cancel your subscription with us at anytime. You own your router and can restart your gotW3 subscription at any time. Additionally, our 14-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device for a complete refund of your order total less a $50 restocking fee.

WHY IS ONE PLAN CHEAPER THAN THE OTHER? DO I GET ANYTHING MORE FOR MY MONEY?

The price difference comes down to the varied cost of service for the best carrier in your area.  We find the lowest price with the best signal in your coverage area for the best experience.  

DO ANY OF YOUR GOTW3 PLANS THROTTLE?

NO. Here's how it works. If you live in downtown Los Angeles and try to surf during rush hour, you may not receive the highest speeds because the cell towers get clogged. Unless something similar like this happens to you, then all should be well. Put it this way, we haven't had any complaints. Legally we have to let you know that where you will be utilizing our routers, the major carriers may be working on the cell towers close to you that could slow you down. That usually doesn't happen, but occasionally it does. We have no control over possible network optimizations being conducted by major carriers if any of their towers are being updated or de-prioritized.

ONCE I SUBSCRIBE TO ONE OF YOUR PLANS, DO I OWN THE ACCOUNT AND THE DEVICE?

You are the owner of the device. When subscribing to gotW3 Internet you are responsible for paying for your first month of service as well as the upfront cost of the device. We do have a 14-Day money back guarantee if you are not satisfied with the service (less a $50 restocking fee for the device).  You may of course cancel your subscription with us at anytime with NO Cancellation Fee! Easy, Simple, Clean!

HOW IS THIS DIFFERENT FROM MY UNLIMITED PHONE PLAN?

Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans only allow 5GB-10GB of tethering (the ability to use the phones data with your computer, tablet, or other connected devices). That is the equivalent of streaming a couple HD Netflix movies. Unlike an unlimited phone plan, gotW3 internet plans and devices can entirely replace your slow home or office internet solution for an unlimited, unthrottled, high-speed wireless data connection.